Returns & Exchanges
At Hidden Garden, we want your home to feel like a sanctuary; if your purchase doesn't perfectly fit your space, we offer a 30-day window for returns and exchanges. Items must be in their original packaging and unused condition to ensure a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the botanical or home decor items you wish to return.
Prepare the Package
Carefully place the items in their original protective packaging to prevent damage during transit and include the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our workshop team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing